Payments, Shipping & Delivery
The prices of our products are indicated in USD all inclusive of tax. All orders are payable in USD. Payments are made by credit card via a Secure Online Credit Card Payment Service - Stripe. We do not store any credit card details. If there's something you want to know about your order, please get in touch with team on firstname.lastname@example.org
We offer free express worldwide delivery. Shipments are sent from our atelier in Yaroslavl, Russia, and at times from our showroom in Los Angeles, US, depending on the destination. Packages typically arrive within 14 days from the date we receive the order. We use various courier companies depending on the destination, but will always provide you with the tracking number. Where applicable, you will be responsible for any local country import duty.
Exchanges & Refunds
If for any reason at all you want to return something, you can do so within 14 days of delivery. Please make sure your items are returned new, unused and with all Olya Kosterina garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. We'll give you a full refund or exchange the item. We don't refund the original postage charge, but if you just want us to exchange the item then you don't pay any postage for the replacement.
Follow the instructions on the packing slip enclosed with your order. If you no longer have the packing slip please email us at email@example.com.
If you have any specific queries regarding delivery or returns, please contact us at firstname.lastname@example.org.